How to Choose a Carpet and Tile Company
Here at Grout & Carpet Wizards, we want you to see yourself as a very important person to our business. Your patronage and support over the years is what has made us become the best floor restoration company in Charlottesville. Do not sell yourself short! You should pick the best quality care and customer attention that your unique request brings. Do not settle for less than the best for your flooring!
The best way to choose a good tile and carpet company is to educate yourself.
Do They Have Good References?
Unfortunately the cleaning industry is filled with uneducated, uninformed and sometimes downright unscrupulous companies. Grout & Carpet Wizards is dedicated to immersion in the greater Charlottesville community and building true friendships with local businesses. The area's most seasoned floor experts, universities, county clubs, and businesses refer our services exclusively. We will always provide you with top-notch service or your money back.
What Kind of Experience Do They Have?
Grout & Carpet Wizards has been caring for tile, carpet, natural stone, and upholstery since 2001. Our staff is experienced with most types of floor, fabric and repair situations. Grout & Carpet Wizards is known for being able to solve cleaning and repair related problems that no one else can.
Are They Well Educated In Their Field?
Grout & Carpet Wizards is committed to the highest order of education and training for all of our staff. Each staff member is thoroughly trained and certified as a minimum. We are certified by the IICRC (Institute of Inspection Cleaning and Restoration Certification) which is the most recognized body of certification for carpet and upholstery cleaners. We hold multiple IICRC designations. We continue to educate ourselves by attending seminars, demonstrations, and keeping up with the latest technologies to keep your tile, carpet, stone or upholstery looking beautiful.
Which System Do They Use?
The equipment used by a cleaning firm is incredibly important. Grout & Carpet Wizards uses only the highest quality, most advanced, state-of-the-art equipment on the market today.
Do They Understand Customer Service?
Grout & Carpet Wizards will provide you with the best service in the greater Charlottesville area. We are committed to showing up on time and communicating with you throughout the service experience. Our staff will show up in a professionally lettered vehicle, ready to serve you in the most courteous manner possible.
Do You Get What You Pay For?
Never select a cleaning firm based on price alone. A low-priced service could actually damage your floor or fabric, costing you more in the long run. Grout & Carpet Wizards charges more than some companies, but you get what you pay for. It's impossible for a company to provide the best service experience if they can't afford to invest in the best employees, education and equipment.
Do They Use Top Quality Products?
The products we use are safe for the outside environment as well as the indoor environment. We also offer green products that are sustainable and promote an eco-friendly lifestyle.
Do They Guarantee Their Work?
Our guarantee to you is that if you are not completely satisfied with the service experience you receive from our company, we will rush back to your location at no charge and no obligation to make things right. If you are still unimpressed, we will offer a complete refund up to $1000.00.
Do They Have A Referral Program?
For each new customer you refer to Grout & Carpet Wizards, we will send you a 10% referral commission. A certificate for 10% will be mailed to you when the referred customer pays the invoice. The referral commission is paid on the first new job. Repeat business does not qualify for the commission. You may then either use the certificate toward services or cash.
“Angelo Jennings, the owner of Grout Wizard, is the vendor we use for all our caulking and grouting needs. He has done an outstanding job on all assigned projects.”
- Keswick Hall
“The difference in the restroom floors is unbelievable. The tile and grout almost look brand new considering they are over 20 years old...we felt it was money well spent.”
- University of Virginia
“I appreciate the fact that you scheduled the job promptly, arrived on time and finished within hours, and left everything in pristine order. We were very pleased with the result...”
- Mr. and Mrs. W.G. Landes